Post by account_disabled on Nov 2, 2023 4:27:59 GMT
In this particular moment of emergency due to the Coronavirus epidemic, some companies will have to face great difficulties and others will have fewer problems. Each business will have different consequences but there are guidelines that can help all companies and customer service departments in their communication. As Nick Lindsay, director of Elemental CoSec Limited , also explains , there are three aspects to take care of in every company's customer service to minimize confusion and difficulties with customers in these particular moments: 1. Anticipate The goal of every company is to be able to see beyond, to immediately know what the customer will need and provide it to them first. This concept is also and above all valid in times of crisis.
Identifying what the requests will be allows the company to look for alternative solutions in the supply chain and make up for any shortcomings . Anticipating means being ready to intervene and apply changes quickly to achieve seo expater bangladesh ltd the objective. Furthermore, the company must also be able to anticipate the questions and problems that customers may face. In this sense, it can be useful to strengthen tools such as social networks and emails . Offering the public a series of FAQs (Frequently Asked Questions) could streamline the customer service workload and communicate accuracy and availability.
Be transparent If there is a problem or delay the customer must be informed in the clearest and most honest way possible. To do this, it is necessary that all customer service resources are in possession of the necessary information and have had instructions on how to communicate it . In these moments, being reticent and unclear can cost a lot: customers easily lose trust in the brand in these situations. 3. Always communicate In times of crisis, communication with the customer must not be interrupted. Long waits on the phone and promised and postponed answers risk compromising the relationship built and increasing nervousness.
Identifying what the requests will be allows the company to look for alternative solutions in the supply chain and make up for any shortcomings . Anticipating means being ready to intervene and apply changes quickly to achieve seo expater bangladesh ltd the objective. Furthermore, the company must also be able to anticipate the questions and problems that customers may face. In this sense, it can be useful to strengthen tools such as social networks and emails . Offering the public a series of FAQs (Frequently Asked Questions) could streamline the customer service workload and communicate accuracy and availability.
Be transparent If there is a problem or delay the customer must be informed in the clearest and most honest way possible. To do this, it is necessary that all customer service resources are in possession of the necessary information and have had instructions on how to communicate it . In these moments, being reticent and unclear can cost a lot: customers easily lose trust in the brand in these situations. 3. Always communicate In times of crisis, communication with the customer must not be interrupted. Long waits on the phone and promised and postponed answers risk compromising the relationship built and increasing nervousness.